OUR POLICY AND ADVICE ON CORONAVIRUS.
ALL UPCOMING WEDDINGS.
Many of our customers have had a concern over the current Coronavirus Outbreak and how this will effect their weddings, including their wedding video production with us. Under the advice of the Northern Ireland Assembly all non essential services should cease operations until further notice and were possible, people should only work from home. Mass Gatherings are also not allowed to take place, including weddings. This means any wedding booked within that time should now reschedule their wedding.
We will try our very best to accommodate you with another date free of charge, with any balance you currently owe remaining the same as agreed. It is advisable to talk to all your suppliers, to be sure of being accommodated by all and not just us. You need to target a month and get all available dates for that month from all of your suppliers, do not simply accept a date from your venue.
If you have to postpone your wedding, your final payment will now be moved to 28 days before your new wedding date. You will be notified via post and text before your new due date and your Credits and Music form should also be completed when you hear from us.
In the event of your videographer contracting Coronavirus we will try our best to replace your videographer. We do have five videographers available at any one time and a mid week date should not be a problem. In the event of you or your partner getting the virus, the above will also apply.
We understand that Coronavirus is an act of nature and you or CD Media Productions can not be held responsible for any acts of nature and all we both can do, is our best. We cannot guarantee any of the above obviously, but we are fairly confident that working together with our customers, that all will be fine and we will be able to accommodate everyone. But again, talking to all your suppliers is ultimately the best option to be able to have all your suppliers and not just us, that you currently have booked. Unfortunately if anyone cannot abide by our policy your wedding video will need to be cancelled and any money you have paid will remain non-refundable. Again, it doesn't need to be that way. We will not charge you to move your date.
At the end of the day, CD Media Productions are here to help and accommodate all our customers and once again, we will do everything in our power to support our customers throughout this crisis. So far we have moved every single wedding no problem.
BOOKING YOUR WEDDING AND CONSULTATIONS.
If you would like to book with us you are more than welcome to use our online booking service, unfortunately we are not permitting any booking appointments or consultations during this crisis. All other consultations scheduled are also no longer available until the crisis comes to an end.
POST TO AND FROM US.
All post coming in and going out cannot be accepted throughout the period of this crisis, if you are due to get your wedding video during the crisis, you may collect it from our front door once its ready. Please also expect delays during the crisis for videos to be ready. Please do not send us anything via post as we will not accept it from the post office and your mail will be lost.
Obviously none of these measures are in any of our interests, but in order for our customers to have the easiest transition to a new date and ultimately for the survival of CD Media Productions, they are essential. Thank you for booking with CD Media Productions and we hope all our customers and their families stay safe throughout this crisis.
STATEMENT OF FACT
As our Terms and Conditions state, CD Media Productions are not responsible for any acts of nature and we understand that Coronavirus is not your fault, but neither is it our fault. We believe deeply in making sure everyone is allocated for during this situation and that includes you, all your suppliers and us. Our policy and advice has been tried and tested and we have moved every wedding from March 2020 to August 2020, without any issues. This model will ensure that you are able to move your date with everyone you have booked, without an issue.
If you choose not to follow our guidelines and advice, we cannot be held responsible for your actions and you will loss anything you have paid. Remember, we're all in this together and you are expected to treat your suppliers, as you wish to be treated yourself. Thank you.
Valid until further notice.
CD Media Productions
124 Baltylum Meadows.
CALL: 028 3833 3343
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Monday 1pm to 8pm.
Tues-Sat 10am to 8pm.
Viewing By Appointment Only.
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The Nooks Wedding Band
Conrad Madden Photography